Returns
Returns & Refunds
Thirty days from the day it lands on your doorstep. Here’s exactly how a return works, start to finish.
- 30-day window
- Refund to original method
- 5–10 day refund
Last updated: July 2026
The window
You have 30 days
Return requests are accepted for 30 days from the delivery date. Past that point we can’t guarantee a refund or exchange, though it’s always worth asking.
Condition
What we can take back
Items need to come back the way they arrived:
- Unworn, unwashed, no odours or marks.
- Original tags still attached.
- Original packaging included.
Anything showing wear, alteration, or damage that happened after delivery may be returned to you instead of refunded.
Step one
Ask before you ship
Email support with your order number and the items you want to send back. We’ll reply with the return address and instructions. Please don’t ship anything before you get that confirmation — unannounced parcels are hard to match to an order.
Step two
Send it back
Pack the item securely, include the return slip we send you, and use a trackable service. Returns travel back to our Canadian facility, so allow extra transit time before the refund clock starts.
Refunds
Money back, 5–10 business days
We inspect every return on arrival and email you the outcome. Approved refunds go back to the original payment method within 5–10 business days. How fast it shows on your statement depends on your bank.
Exchanges
Different size or colour
The fastest route is to return the original for a refund and place a fresh order for the piece you want — that way you don’t wait on two transit legs. If you’d rather swap directly, tell us and we’ll set it up.
Faults
Damaged, defective, or wrong item
Contact us within 48 hours of delivery with your order number and a few clear photos. We cover return shipping on our mistakes and send a replacement or full refund — your call.
Exceptions
What we can’t accept
Items marked final sale on the product page, and gift cards where offered, aren’t returnable unless they arrive faulty.
Return postage
Who pays
Return shipping is on you unless the item was damaged, defective, or not what you ordered. Original shipping charges, where any were paid, aren’t refunded.
Late refunds
Nothing showing yet
Check your bank account first, then your card issuer — posting delays of a few days are common.
If it’s been more than 10 business days since our approval email, come back to us with the order number.
Support
Talk to a human
Send us the details and your order number, and we’ll take it from there.
support@marcoutlet.com We reply within 24 hours, Monday to Friday.Didn’t find your answer?
Write to us — one business day, every time.