Shipping & Delivery

Where we ship from

Dispatched from Canada

All orders leave our Canadian fulfillment center and travel north-to-south into the United States. We currently deliver to all 50 states, including PO boxes and APO/FPO addresses.

Handling time

1–2 business days to pack

Once your payment clears, we pick and pack within 1–2 business days. Orders placed after hours, on weekends, or on public holidays enter the queue on the next working day.

Rate

One shipping option, always free

No thresholds, no surcharges, no express upsell at the last step.

Reading the estimate

How the timeline is counted

The 8–10 day window counts business days only and starts the moment your parcel is handed to the carrier — not when you click Place order. Add the 1–2 day handling time to get the full picture.

Carrier backlogs, weather, and peak season can stretch this a little. If something looks stuck, we’ll chase it with the carrier for you.

Tracking

Follow your parcel

A tracking link lands in your inbox as soon as the label is scanned. It can take 24–48 hours for the first movement to appear — that gap is normal and doesn’t mean anything is wrong.

Not seeing the email? Check spam and promotions, then write to us and we’ll resend it.

Duties & taxes

Cross-border charges

Because parcels cross the Canada–US border, import duties or brokerage fees can apply to some shipments. Any charge is settled at delivery and is the recipient’s responsibility. Sales tax, where required, is calculated at checkout.

Addresses

Check it twice

We can’t reroute a parcel once it’s with the carrier. If a package comes back to us as undeliverable because of an incomplete or incorrect address, we’ll contact you to arrange reshipment — the second shipping leg may be chargeable.

Missing parcels

Marked delivered, nothing there

Start with the obvious: check around entrances, with neighbours, and with your local carrier depot — parcels are often scanned early or left with a household member.